Legal and political forces in relationship to customer service

PEST & PESTEL Analysis | SMI

legal and political forces in relationship to customer service

movements make an awareness of the political and legal issues that It's reasonable to suppose that these civil service employees will. Introduction; Societal Forces; Legal Forces; Political Forces; Regulatory Forces; Economic Forces factor (nature), to further market its services to attract new customers. . It has helped develop relationships with suppliers and their supplied. Political and Legal Factors That Impact International Trade Why should businesses care about the different political and legal systems around the world? .. Government-business trade relations are the relationships between national.

legal and political forces in relationship to customer service

By understanding your environment, you can take advantage of the opportunities and minimise the threats. The term PEST has been used regularly in the last 20 years and its true history is difficult to establish. Economic, Technical, Political, and Social. Over the years this has become known as PEST with the additional letters are: Ecological factors, Legislative requirements, and Industry analysis Aguilar, The external environment of an organisation, partnership, community etc.

The same checklist can also be applied inside an organisation. Initially the acronym PEST was devised, which stands for: Political factors - both big and small 'p' political forces and influences that may affect the performance of, or the options open to the organisation Economic influences - the nature of the competition faced by the organisation or its services, and financial resources available within the economy Sociological trends - demographic changes, trends in the way people live, work, and think Technological innovations - new approaches to doing new and old things, and tackling new and old problems; these do not necessarily involve technical equipment - they can be novel ways of thinking or of organising The expanded PESTELI, also includes: Ecological factors - definition of the wider ecological system of which the organisation is a part and consideration of how the organisation interacts with it Legislative requirements - originally included under 'political', relevant legislation now requires a heading of its own Industry analysis - a review of the attractiveness of the industry of which the organisation forms a part.

Organisations that do analyses regularly and systematically often spot trends before others thus providing competitive advantage. Advantages and disadvantages of using a PEST ELI analysis Advantages Facilitates an understanding of the wider business environment Encourages the development of external and strategic thinking Can enable an organisation to anticipate future business threats and take action to avoid or minimise their impact Can enable an organisation to spot business opportunities and exploit them fully By taking advantage of change, you are much more likely to be successful than if your activities oppose it Avoids taking action that is doomed to failure from the outset, for reasons beyond your control.

The Macro Environment – Six Forces in the Environment of a Business

Further, changing markets mean a need for adjusted marketing strategies. Therefore, marketers should keep a close eye on demographics. This may include all kinds of characteristics of the population, such as size, growth, density, age- and gender structure, and so on.

Some of the most important demographic trends that affect markets are: World population growth The world population is growing at an explosive rate. Already init reached 7 million, while being expected to reach 8 billion by the year By the end of the century, it is likely to double. However, the strongest growth occurs where wealth and stability is mostly absent. This changes requirements for effective marketing strategies and should be kept in mind.

Changing age structure The changing age structure of world population is another critical factor influencing marketing. In the future, there will be countries with far more favourable age structures than others.

legal and political forces in relationship to customer service

For example, India has one of the youngest populations on earth and is expected to keep that status. Bythe median age in India will be 28 years. In contrast, the countries of the European Union and the USA have to face an aging population already today. This may lead to harmful reductions in dynamism and challenges regarding the supply of young workers who, at the same time, have to support a growing population of elderly people. Changing family structures Also, families are changing which means that the marketing strategies aimed at them must undergo an adjustment.

For example, new household formats start emerging in many countries. While in traditional western countries a typical household consisted of husband, wife and children, nowadays there are more married couples without children, as well as single parent and single households.

Another factor comes from the growing number of women working full time, particularly in European nations. Together with further forces, changing family structures require the marketing strategy to be changed. Geographic shifts in population One — and the most important — element of geographic shifts is migration. Byglobal migration is expected to double. This has a major impact on both the location and the nature of demand for products and services.

legal and political forces in relationship to customer service

The reason is that the place people can be reached has changed, as have their needs because of the new situations. Because certain rollback dangers have not been addressed greenhouse gas, for example replacement regulations will have to be written and approved before the rollback can be initiated.

What Political and Legal Forces Impact Industries? |

No one knows how long this will take, but if it takes longer than Novemberwhich is almost certain, the balance of power in Congress may shift in a way that prevents the Clean Power Plan from ever being rescinded. Probably the best response to these shifts in the regulatory environment is to keep close track of regulatory changes as they are enacted, and to respond proactively to new requirements, but not to anticipate proposed regulatory changes that may never occur. What this means is that for you, an employer, you cannot rely solely on government policy when conducting your business.

You need to take these social movements and legal entities into account. At some point, it is almost inevitable that even the best-run business may find itself in an unwelcome spotlight. This happened to a Philadelphia Starbucks in the Spring of when two black patrons were arrested for trespassing because, in the view of Starbucks manager, they hadn't purchased anything. As it turned out, the two men were waiting for the arrival of a third person before they placed their order.

The optics weren't good; two neatly-dressed, well-behaved and quiet young men who had a definitely collegiate appearance were being led away from a particular Starbucks restaurant in handcuffs. This, despite a Starbucks senior manager that had stated that a part of their mission was to support social integration. But it took only one manager to make the company look bad.